We assist clients to develop robust strategies and deliver on them, utilising four lenses: strategy, customer, change and brand.

Drawing on our broad toolkit, the approach and expertise we bring to your project is guided by you and your context.  

Below is a sample of the type of work we have expertise in. Please get in touch to discuss your particular project.

 
 

strategy

Executive facilitation

Organisational purpose

Value proposition development

Frameworks for measurement and monitoring

Marketing strategy

New ventures

Lean canvas

ROI and trade offs

Market/competitor landscape analysis

Client segmentation and targeting

customer

Customer/client listening

Net promoter score and other quantitative research

Customer experience

Journey mapping

Ethnography and immersion

Empathy mapping

Relationship mapping

Persona development

Targeting

 

change

Future state clarification

Gap analysis

Risk identification and mitigation

Impact assessment

Stakeholder mapping

Communications strategy and plan development

Embedding strategy and plan development

Opportunity identification and horizon scanning

BRAND

Brand strategy

Brand narrative and storytelling

Customer/client value proposition

Employee value proposition

Visual identity

Voice

Brand activation